I can't open my e-mails
I see the e-mail from Firefox but I am unable to open it. I can't open any of the e-mails in my inbox.
Chosen solution
Hi. We noticed that the troubleshooting information was missing from these questions. In order to better investigate this issue, we may need to request a little more non-personal information.
Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:
- Finding the Troubleshooting information
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- What is the Thunderbird version?
- What operating system do you use (e.g. Windows 7)?
- Do you use anti-virus and firewall software? What is the version?
- Do you use Thunderbird add-ons?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?
With this information we can better investigate and get a better idea of what may be causing the issue.
Please post back with this information and any other questions you might have.
Read this answer in context 👍 0All Replies (1)
Chosen Solution
Hi. We noticed that the troubleshooting information was missing from these questions. In order to better investigate this issue, we may need to request a little more non-personal information.
Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:
- Finding the Troubleshooting information
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- What is the Thunderbird version?
- What operating system do you use (e.g. Windows 7)?
- Do you use anti-virus and firewall software? What is the version?
- Do you use Thunderbird add-ons?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?
With this information we can better investigate and get a better idea of what may be causing the issue.
Please post back with this information and any other questions you might have.