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Recently my Read emails still show up us UNREAD. How do I fix it so they show up as reaad (not bold print)?

  • 6 replies
  • 2 have this problem
  • 6 views
  • Last reply by joeh6966

wahlers
wahlers
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I click on an email to read it. I do not wish to delete it so I go to the next email. However, the email I just read still shows up in bold black letters like it was not read and still shows up as unread in my inbox taking up space on the server. This started happening 2 months ago. The subject, sender, date, etc. is still in bold black letters. Before when I read an email the it would turn gray scale (not bold) and would take it off the server. Please help, this is driving me crazy. I think I have read all my emails and when I go to my inbox they show up as unread. Thank you.

I click on an email to read it. I do not wish to delete it so I go to the next email. However, the email I just read still shows up in bold black letters like it was not read and still shows up as unread in my inbox taking up space on the server. This started happening 2 months ago. The subject, sender, date, etc. is still in bold black letters. Before when I read an email the it would turn gray scale (not bold) and would take it off the server. Please help, this is driving me crazy. I think I have read all my emails and when I go to my inbox they show up as unread. Thank you.

All Replies (6)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Please post the information from troubleshooting information shown on help menu

Click the copy to clipboard button and paste into a message here.

wahlers
wahlers Question owner
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There was no solution indicated. Only my question. I do not understand how that would solve my problem. I do need a solution.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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And we need information, if we are to even guess at a solution. So please supply the information requested.

wahlers
wahlers Question owner
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I do not know what other information I can give other than the one I wrote. But, here it is again.... I click on my email to read it, then I go to the next email. The first one I clicked on and read still shows in BOLD print (not read). I would like to know what to do to make the print gray out showing that it has been read. Unless I delete the emails, they all show up in BOLD print (like they were never read) so my email folder looks all BOLD print and I am not sure which one I have read or not read.

Gnospen
Gnospen
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This is the information we ask for:

To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
joeh6966
joeh6966
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I can do that request for my TB client. I was getting duplicates and triplicates when I started using Hotmail as my main email server. It was POP so I changed to IMAP hoping it would solve that minor problem. Now I have a bigger problem like the poster "wahlers" stated. In addition, I get some emails mixed up with other emails. Like the body isn't the same as the subject title indicated. Here is the troubleshooting info; 


 Application Basics

   Name: Thunderbird
   Version: 31.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150330093429
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: smtp.live.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-ce3f8208-c29e-483c-81a8-7c3002140803 (2014-08-03)

 Extensions
   Copy Folder, 1.61, true, copyfolder@crunch.mod
   ImportExportTools, 3.2.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   notto, 0.6, true, notto@tailan.com
   Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc}
   Remove Duplicate Messages (Alternate), 0.3.12, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
   Use Bcc Instead, 3.4, true, {cc138c46-ac77-4397-afc0-6cb6a13b7242}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.6.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 20
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1395188250
     mailnews.database.global.datastore.id: db4bcc22-b878-4040-b121-7c4fce41aea
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1429827674
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_Brother_MFC-790CW_Printer.print_bgcolor: false
     print.printer_Brother_MFC-790CW_Printer.print_bgimages: false
     print.printer_Brother_MFC-790CW_Printer.print_colorspace:
     print.printer_Brother_MFC-790CW_Printer.print_command:
     print.printer_Brother_MFC-790CW_Printer.print_downloadfonts: false
     print.printer_Brother_MFC-790CW_Printer.print_duplex: 1
     print.printer_Brother_MFC-790CW_Printer.print_edge_bottom: 0
     print.printer_Brother_MFC-790CW_Printer.print_edge_left: 0
     print.printer_Brother_MFC-790CW_Printer.print_edge_right: 0
     print.printer_Brother_MFC-790CW_Printer.print_edge_top: 0
     print.printer_Brother_MFC-790CW_Printer.print_evenpages: true
     print.printer_Brother_MFC-790CW_Printer.print_footercenter:
     print.printer_Brother_MFC-790CW_Printer.print_footerleft: &PT
     print.printer_Brother_MFC-790CW_Printer.print_footerright: &D
     print.printer_Brother_MFC-790CW_Printer.print_headercenter:
     print.printer_Brother_MFC-790CW_Printer.print_headerleft: &T
     print.printer_Brother_MFC-790CW_Printer.print_headerright: &U
     print.printer_Brother_MFC-790CW_Printer.print_in_color: true
     print.printer_Brother_MFC-790CW_Printer.print_margin_bottom: 0.5
     print.printer_Brother_MFC-790CW_Printer.print_margin_left: 0.5
     print.printer_Brother_MFC-790CW_Printer.print_margin_right: 0.5
     print.printer_Brother_MFC-790CW_Printer.print_margin_top: 0.5
     print.printer_Brother_MFC-790CW_Printer.print_oddpages: true
     print.printer_Brother_MFC-790CW_Printer.print_orientation: 0
     print.printer_Brother_MFC-790CW_Printer.print_page_delay: 50
     print.printer_Brother_MFC-790CW_Printer.print_paper_data: 1
     print.printer_Brother_MFC-790CW_Printer.print_paper_height: 11.00
     print.printer_Brother_MFC-790CW_Printer.print_paper_name:
     print.printer_Brother_MFC-790CW_Printer.print_paper_size_type: 0
     print.printer_Brother_MFC-790CW_Printer.print_paper_size_unit: 0
     print.printer_Brother_MFC-790CW_Printer.print_paper_width: 8.50
     print.printer_Brother_MFC-790CW_Printer.print_plex_name:
     print.printer_Brother_MFC-790CW_Printer.print_resolution: 0
     print.printer_Brother_MFC-790CW_Printer.print_resolution_name:
     print.printer_Brother_MFC-790CW_Printer.print_reversed: false
     print.printer_Brother_MFC-790CW_Printer.print_scaling: 1.00
     print.printer_Brother_MFC-790CW_Printer.print_shrink_to_fit: true
     print.printer_Brother_MFC-790CW_Printer.print_to_file: false
     print.printer_Brother_MFC-790CW_Printer.print_unwriteable_margin_bottom: 0
     print.printer_Brother_MFC-790CW_Printer.print_unwriteable_margin_left: 0
     print.printer_Brother_MFC-790CW_Printer.print_unwriteable_margin_right: 0
     print.printer_Brother_MFC-790CW_Printer.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: NVIDIA GeForce GTX 760
     Vendor ID: 0x10de
     Device ID: 0x1187
     Adapter RAM: 2048
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.4752
     Driver Date: 2-5-2015
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.17415)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC