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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

smp9
smp9
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Firefox was working fine and all of a sudden, it crashes when I try to start it up. reinstalled it a couple of times but doesn't help. This is the error message that is produced "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

Firefox was working fine and all of a sudden, it crashes when I try to start it up. reinstalled it a couple of times but doesn't help. This is the error message that is produced "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

All Replies (2)

abumuailek
abumuailek
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First you need to check your Windows Installation for viruses, and try running Firefox in safe mode ( https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode )

Also try disabling all addons.

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.