Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

netking
netking
more options

I am constantly getting "not responding" messages. These happen at various times, sometimes right after I start and sometimes after several minutes. Sometimes restarting stops them for a while but they keep returning. This is very annoying. The trouble started after I got a new computer with Windows 8, before I had Windows 7 and everything worked fine.Is there anything I can do for this or do I just have to wait until Windows 10 is released?

I am constantly getting "not responding" messages. These happen at various times, sometimes right after I start and sometimes after several minutes. Sometimes restarting stops them for a while but they keep returning. This is very annoying. The trouble started after I got a new computer with Windows 8, before I had Windows 7 and everything worked fine.Is there anything I can do for this or do I just have to wait until Windows 10 is released?

All Replies (2)

user293
user293
more options

Try typing about:crashes in the url bar. Do you see any recent crash reports? If you do, can you please copy and paste the id's of the crash reports (not the reports themselves) into the forum (id's should start with bp-)?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window