Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cant access my information from old sync

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Beereighty

Beereighty
Beereighty
more options

I have my recovery key, username, and password from old sync account. I have a pre v28 fire fox. i was at one point able to request a password change, and received the email to the account i had signed up with long time ago, but when i would click the link, i would receive a message about "oops letting old dinosaurs out....????? now i cant seem to receive any reset emails. ive gone back and forth between versions trying to to request a password reset, theres nothing in my spam folder either

I have my recovery key, username, and password from old sync account. I have a pre v28 fire fox. i was at one point able to request a password change, and received the email to the account i had signed up with long time ago, but when i would click the link, i would receive a message about "oops letting old dinosaurs out....????? now i cant seem to receive any reset emails. ive gone back and forth between versions trying to to request a password reset, theres nothing in my spam folder either

All Replies (1)

Beereighty
Beereighty Question owner
more options

finally received a working reset email. reset the password, now im signed in, i have no data backed up? im confused. where is the info i have saved for this recovery key?