why does firefox keep telling me to start in safemode everytime i click on the firefox icon
every time i click on the firefox i get what is shown in the picture and when i click reset it does nothing
All Replies (2)
here is the photo & the details
AdapterDeviceID: 0xa011 AdapterDriverVersion: 8.14.10.2230 AdapterSubsysID: 05901025 AdapterVendorID: 0x8086 AvailablePageFile: 1232855040 AvailablePhysicalMemory: 462581760 AvailableVirtualMemory: 1946497024 BlockedDllList: BreakpadReserveAddress: 36765696 BreakpadReserveSize: 67108864 BuildID: 20150402191859 CrashTime: 1428415367 Email: pam_mays86@mail.com InstallTime: 1428400846 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0xa011, AdapterSubsysID: 05901025, AdapterDriverVersion: 8.14.10.2230
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 4023 StartupTime: 1428415355 SystemMemoryUsePercentage: 56 Throttleable: 1 TotalPageFile: 2520637440 TotalPhysicalMemory: 1061019648 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 37.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D35E49B4-2EF0-4F56-9E76-1BD9B1683B44}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D35E49B4-2EF0-4F56-9E76-1BD9B1683B44}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{088D70AB-04D9-4354-8787-045F8E9BB39C}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{088D70AB-04D9-4354-8787-045F8E9BB39C}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B2C3B79B-46B0-4B96-BFC7-F1365F693309}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B2C3B79B-46B0-4B96-BFC7-F1365F693309}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0857A355-0D2B-40A2-9EE8-A63B3F4A0E43}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0857A355-0D2B-40A2-9EE8-A63B3F4A0E43}] DATAGRAM 5 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D35E49B4-2EF0-4F56-9E76-1BD9B1683B44}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D35E49B4-2EF0-4F56-9E76-1BD9B1683B44}] DATAGRAM 4 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{088D70AB-04D9-4354-8787-045F8E9BB39C}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{088D70AB-04D9-4354-8787-045F8E9BB39C}] DATAGRAM 2 : 2 : 2 :
Modified by pam86
You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see: