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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Martin_J
Martin_J
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My Firefox started running slowly and prompted me to restore it. I followed the link but it seemed to hang. Firefox now opens but crashes after random (generally short) periods. It appears to crash when inactive but not whilst being browsed.

I have uninstalled it and reinstalled from a fresh download but the same thing occurs

Windows 7 64 bit is running

Crash reports have been sent

John Martin

My Firefox started running slowly and prompted me to restore it. I followed the link but it seemed to hang. Firefox now opens but crashes after random (generally short) periods. It appears to crash when inactive but not whilst being browsed. I have uninstalled it and reinstalled from a fresh download but the same thing occurs Windows 7 64 bit is running Crash reports have been sent John Martin

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Martin_J
Martin_J Question owner
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Thanks Ed-Meister. A reboot of the PC seems to have temporarily resolved the issue but I would love to know what the issue was. The crash reports are as follows:

bp-951d827a-89f5-487a-ba23-4f9ee2150501 01/05/2015 16:42 bp-f87a0189-c4e3-4fbc-b240-371bb2150501 01/05/2015 10:08 bp-b1a455d7-76b4-4e0b-96c3-37ff52150501 01/05/2015 10:07 bp-84c5aecd-c026-44b8-b76b-020072150501 01/05/2015 10:06 bp-be0843f4-db3e-420f-b43d-3904a2150501 01/05/2015 09:59

FredMcD
FredMcD
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The crash report flagged these;

Rooksbas.DLL = Windows

avcuf32.dll = BitDefender

RapportTanzan370.dll = Rapport

rapportutil.dll = Rapport@ Trusteer Ltd

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

RapportGP.dll = Rapport@ Trusteer Ltd

Related Bugs

1159484 NEW --- Firefox 37.0.2 crashes with Trusteer Rapport Do Not Comment In Bug Reports.

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Download the current full installer for your Rapport programs. Remove your Rapport programs. Reboot. Now test Firefox. Do not install Rapport at this time.

Modified by FredMcD