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Why doesn't Mozilla have a valid certificate for its support survey page?

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by jmaloney

jmaloney
jmaloney
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I received the following email asking me to complete a survey:

"Hi We are working to improve the Mozilla Firefox Support Site and we need your help. If you don't mind, please fill out this survey -- it should only take a few minutes.

http://qsurvey.mozilla.com/s3/cfdb14/i-100600100-662734/

Thank You!"

When I try to go to the survey page I get a message telling me the security certificate is invalid. Mozilla needs to fix this.

I received the following email asking me to complete a survey: "Hi We are working to improve the Mozilla Firefox Support Site and we need your help. If you don't mind, please fill out this survey -- it should only take a few minutes. http://qsurvey.mozilla.com/s3/cfdb14/i-100600100-662734/ Thank You!" When I try to go to the survey page I get a message telling me the security certificate is invalid. Mozilla needs to fix this.

Chosen solution

The link show an open HTTP link and that wouldn't cause this problem.

Is there an HTTP link in the mail or an HTTPS link?

Read this answer in context 👍 2

All Replies (3)

jmaloney
jmaloney Question owner
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For some reason my screen shot of the error message does not appear in the post above. I'll try to include it here.

cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

The link show an open HTTP link and that wouldn't cause this problem.

Is there an HTTP link in the mail or an HTTPS link?

jmaloney
jmaloney Question owner
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I use the Firefox add-on HTTPS Everywhere 5.0.5 from EFF, which apparently resulted in this problem on the survey site. When I disable HTTPS Everywhere and go to the link in the email the survey site comes up fine.

The EFF FAQ says in part, "If sites you use don't support HTTPS, ask the site operators to add it; only the site operator is able to enable HTTPS. There is more information and instruction on how server operators can do that in the EFF article How to Deploy HTTPS Correctly." https://www.eff.org/https-everywhere/deploying-https

Thanks for your comment identifying the problem.