Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I delete duplicate SENT files?

  • 8 replies
  • 1 has this problem
  • 9 views
  • Last reply by GeoSing

more options

I have two sent folders under my email address. One is a stand alone folder the other is a sub folder under gmail. This has caused confusion as sent messages go to both folders and have to be moved or deleted separately.

Is there a purpose for having two SENT folders?

Can I delete one? If so How?

Thanks GeoSing

I have two sent folders under my email address. One is a stand alone folder the other is a sub folder under gmail. This has caused confusion as sent messages go to both folders and have to be moved or deleted separately. Is there a purpose for having two SENT folders? Can I delete one? If so How? Thanks GeoSing

Chosen solution

Read it again. She says REMOVE the check, as in uncheck.

Read this answer in context 👍 1

All Replies (8)

more options

I'm presuming you are using an imap gmail account. I'm presuming you have subscribed to see the 'gmail Sent folder.

check your account settings is correct for gmail. right click on mail account and select 'Settings' click on 'Copies & folders' for the gmail imap mail account Do not select - uncheck - 'place a copy in' click on 'OK'. Gmail advise this:

Report back on your settings and results.

more options

Hi Toad-Hall - thanks for the response. Your assumptions that I have IMAP gmail account are correct. It's not clear if you were directing me to where I can make the necessary change to my Thunderbird. If that was your purpose thanks because it looks like the correct place BUT you suggest not to uncheck - 'place a copy in' so it's unclear how I can get rid of the second SENT box.

Please advise - thanks GeoSing

more options

Chosen Solution

Read it again. She says REMOVE the check, as in uncheck.

more options

To clarify: 'place a copy in' should not be selected.

more options

Hi Toad-Hall & Airmail,

Thanks for the clarification - got it now. Much appreciated both of you!

GeoSing

Modified by GeoSing

more options

Hi Toad-Hall & Airmail,

I have another problem having just migrated Thunderbird from PC to my first Mac. I have two sub,sub,sub,sub folders under LOCAL FOLDERS that are both showing empty when I click on them. However these folders had data when they were migrated and that data still exists on my old PC.

Complication: I tried to save data to one of these sub folders and got the following message from the system: "The folder Building Standards Dept. is full, and can't hold any more messages. To make room for more messages, delete any old or unwanted mail and compact the folder." i.e. This seems like "catch 22" I'm told that I need to delete files to make room for new files but I'm unable to get access to delete anything. NOTE: The data inside these sub folders is quite limited.

Please advise GeoSing

more options

Try reindexing: right click on folder and select 'Properties' click on 'Repair folder' click on OK

Select another folder and then reselect the folder you repaired.

Did this get emails to show in folder?

more options

Dear Toadhall,

Reindexing has done the trick - all is well.

Many thanks GeoSing