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Sync Crashes. Idea where to Move the Files from Windows to Android?

  • 2 replies
  • 6 have this problem
  • 7 views
  • Last reply by Nicholas

Nicholas
Nicholas
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Hello, I think I have read here anything I could on syncing. But probably not enough. I have Firefox 39 Beta. I had a "not-beta" version as well. I have the new sync account and my profile on laptop with Windows works perfectly fine.

However, when I tried to sync Firefox with Android, it crashed every few minutes (even when I gave it up - I closed the browser on Android and Firefox insisted on showing me error messages).

So I would like to try to copy my Windows folder with account data and simply paste it to Android folder with Firefox. But: is it a clever idea? Where shall I paste it to? How do I tell the Firefox it should grab the data and start using it and keep syncing?

I do want to be using Firefox on my Android but my Firefox does not want me to use it...

Any help appreciated. Thank you.

Hello, I think I have read here anything I could on syncing. But probably not enough. I have Firefox 39 Beta. I had a "not-beta" version as well. I have the new sync account and my profile on laptop with Windows works perfectly fine. However, when I tried to sync Firefox with Android, it crashed every few minutes (even when I gave it up - I closed the browser on Android and Firefox insisted on showing me error messages). So I would like to try to copy my Windows folder with account data and simply paste it to Android folder with Firefox. But: is it a clever idea? Where shall I paste it to? How do I tell the Firefox it should grab the data and start using it and keep syncing? I do want to be using Firefox on my Android but my Firefox does not want me to use it... Any help appreciated. Thank you.

All Replies (2)

guigs
guigs
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HI nicholas.e Since its crashing it is possible that something has become corrupt in the profile of there is too many bookmarks (a guess)

Since there is nothing syncing, try this: un-attach the account, delete the account, not the local desktop/windows profile. (Un-attaching the sync account will not delete the local data. )

Make a back up of the profile: Back up and restore information in Firefox profiles

Create the account again and attach the two devices.

If there is still crashing, please collect logs from the desktop account to see if there are any errors:

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.

Nicholas
Nicholas Question owner
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Hi guigs,

So I did everything as you said and ... nothing. My Firefox Mobile still crashes. However, I've found out there's an extra topic here. I've got Lenovo P70-A phone and this is all about my issue: https://support.mozilla.org/en-US/questions/1079517

On the other hand, no one has prompted any solution...