Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't the update Flash player give me a good download file to be able to update ?

  • 5 replies
  • 2 have this problem
  • 2 views
  • Last reply by ksiemb

more options

The file I receive when I click to update Flash Player in Firefox addons is: flashplayer_18_gd_install.exe, which will show an unknown publisher, and when I click on it to install, aborts with an initialization error. See attached screen shots.

OS: Windows XP (Pro) Browser Firefox Outdated Flash Player 17.0.0.169 (to be updated) New File being downloaded: lashplayer_18_gd_install.exe ,

Addtl Note: I have noticed I cannot perform some tasks like search, or defrag, or "Manage" because of missing files, but Malwarebytes and AVAST do not detect intrusions at all.

The file I receive when I click to update Flash Player in Firefox addons is: flashplayer_18_gd_install.exe, which will show an unknown publisher, and when I click on it to install, aborts with an initialization error. See attached screen shots. OS: Windows XP (Pro) Browser Firefox Outdated Flash Player 17.0.0.169 (to be updated) New File being downloaded: lashplayer_18_gd_install.exe , Addtl Note: I have noticed I cannot perform some tasks like search, or defrag, or "Manage" because of missing files, but Malwarebytes and AVAST do not detect intrusions at all.
Attached screenshots

Chosen solution

philipp said

hi, you could try if adobe's offline installers from https://www.adobe.com/products/flashplayer/distribution3.html work instead.

Did not work. Error: file is not a valid Win32 application.

UPDATE: I went back to this download file sometime later, clicked on it, and it installed without any errors. I must have initially tried to install before the download was complete.

Read this answer in context 👍 0

All Replies (5)

more options

hi, you could try if adobe's offline installers from https://www.adobe.com/products/flashplayer/distribution3.html work instead.

more options

Chosen Solution

philipp said

hi, you could try if adobe's offline installers from https://www.adobe.com/products/flashplayer/distribution3.html work instead.

Did not work. Error: file is not a valid Win32 application.

UPDATE: I went back to this download file sometime later, clicked on it, and it installed without any errors. I must have initially tried to install before the download was complete.

Modified by ksiemb

more options

this looks like a corruption with your system or the adobe installers, something (malware, security programs) might interfere with your downloads...

more options

philipp said

this looks like a corruption with your system or the adobe installers, something (malware, security programs) might interfere with your downloads...

Update: I guess I clicked on the download file too soon to install it. I just now went back to the download, clicked on it, and the flash player installed without a problem. Thanks for that link, which I have saved.

more options

philipp said

this looks like a corruption with your system or the adobe installers, something (malware, security programs) might interfere with your downloads...

NO, Malware not the problem. I used the "adobe distribution" link provided in one of the responses, and it installed ok.