Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Downloaded newest version of Firefox, wouldn,t work. Uninstalled and cannot reinstall?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

rmccroan
rmccroan
more options

I am using Windows 8.1, and updated to the latest version of Firefox. After update, and multiple restarts, Firefox wouldn't connect, just a blank screen with constant connecting symbol. I then uninstalled Firefox, and cannot re-install it. I am using Internet Explorer 11, and it gets to the start download box, and the download progress bar has a blue or green section that continually sweeps across the bar, it will stay that way for as long as I leave it on.

I am using Windows 8.1, and updated to the latest version of Firefox. After update, and multiple restarts, Firefox wouldn't connect, just a blank screen with constant connecting symbol. I then uninstalled Firefox, and cannot re-install it. I am using Internet Explorer 11, and it gets to the start download box, and the download progress bar has a blue or green section that continually sweeps across the bar, it will stay that way for as long as I leave it on.

All Replies (2)

Scribe
Scribe
more options

Hi, make sure Firefox is completely uninstalled (you can leave your 'user data and settings') - Uninstall Firefox from your computer.

Then reinstall from mozilla.org

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

FredMcD
FredMcD
more options

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}