Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I stop Firefox from blocking access to my very-secure bank?

  • 3 replies
  • 3 have this problem
  • 10 views
  • Last reply by Acemon

more options

I have been using the same bank for 12 years but when I try to access it with Firefox I receive the following:

"Secure Connection Failed

   The connection to www.bankofthewest.com was interrupted while the page was loading.
   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

For settings, I'm blocking Flash and pop-ups, and ticked the box for "tell sites that I do not want to be tracked"

This is making me so frustrated that I might go back to Internet Explorer.

I have been using the same bank for 12 years but when I try to access it with Firefox I receive the following: "Secure Connection Failed The connection to www.bankofthewest.com was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." For settings, I'm blocking Flash and pop-ups, and ticked the box for "tell sites that I do not want to be tracked" This is making me so frustrated that I might go back to Internet Explorer.

All Replies (3)

more options

You can tell firefox to bypass from this only if you know that the website is legitimate . Legitimate public sites will not ask you to do this. An invalid certificate can be an indication of a web page that will defraud you or steal your identity.

#   On the warning page, click Or you can add an exception....
#   Click Add Exception.... The Add Security Exception dialog will appear.
#   Click Get Certificate.
#    Read the text describing the problems with this site.
#    Click Confirm Security Exception if you want to trust the site.  

Read this thread : http://mzl.la/1BAQm8b

more options
more options

James said

Does https://online.bankofthewest.com/BOW/Login.aspx work?

Indeed it does. I wish I could buy a fine craft beer for you as thanks.