Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Profile Missing Inaccessible -I fix it and it happens again. Every time.

  • 1 reply
  • 2 have this problem
  • 8 views
  • Last reply by cor-el

KenPierce71
KenPierce71
more options

I keep receiving the "Firefox cannot be loaded. Your profile may be missing or inaccessible." I have gone into profile manager, created a new profile, and gotten it to load. The next time I start Firefox, the same thing happens. Every time. I have even tried creating a profile and putting it in a different folder. Please help! Is there a permanent fix for this error?

I am running OS X Yosemite 10.10.5

I keep receiving the "Firefox cannot be loaded. Your profile may be missing or inaccessible." I have gone into profile manager, created a new profile, and gotten it to load. The next time I start Firefox, the same thing happens. Every time. I have even tried creating a profile and putting it in a different folder. Please help! Is there a permanent fix for this error? I am running OS X Yosemite 10.10.5

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the permissions of the profiles.ini file and does the profiles.ini files gets created?

If the new profile that you created in the Profile Manager isn't registered in the profiles.ini file then you keep having this issue.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/
  • Linux: ~/.mozilla/firefox/

If deleting the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: ~/Library/Caches/Firefox/Profiles/
  • Linux:~/.cache/mozilla/firefox/

On Mac ~/Library is a hidden folder.