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Firefox constantly crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Jojam188
Jojam188
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I have recently had a problem with Firefox crashing, so I had a search to find some fixes. I saw one on this website, which told me to reinstall Firefox. I did so, then whenever I started Firefox, nothing would open and I would get a crash reporter popup. I have reinstalled twice now, both of which did not work. I can only use Firefox in safe mode.

I have recently had a problem with Firefox crashing, so I had a search to find some fixes. I saw one on this website, which told me to reinstall Firefox. I did so, then whenever I started Firefox, nothing would open and I would get a crash reporter popup. I have reinstalled twice now, both of which did not work. I can only use Firefox in safe mode.

All Replies (2)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.