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Crashes Mozilla Firefox

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

CustermaniLP
CustermaniLP
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Hello I have a problem with Mozilla Firefox constantly falling and I do not know what to do I've tried everything Software Update 

   updating Firefox
   Updating plug-ins
   Windows updates
   driver Updates
   Update security software

Scan your computer for viruses and spyware Check whether the crashes occur even in Safe Mode 

   The fall also occurs in Safe Mode
   Fall does not occur in Safe Mode

check Hardware 

   To check whether the memory ( RAM) for errors

A firefos still falls advice please

bp-2a38bb99-1a3e-4a91-8065-35c802151117

Hello I have a problem with Mozilla Firefox constantly falling and I do not know what to do I've tried everything Software Update updating Firefox Updating plug-ins Windows updates driver Updates Update security software Scan your computer for viruses and spyware Check whether the crashes occur even in Safe Mode The fall also occurs in Safe Mode Fall does not occur in Safe Mode check Hardware To check whether the memory ( RAM) for errors A firefos still falls advice please bp-2a38bb99-1a3e-4a91-8065-35c802151117

All Replies (1)

FredMcD
FredMcD
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The crash report flagged these programs;

d3d9.dll = Microsoft Direct3D

edputil.dll = Microsoft Windows

d2d1.dll = Microsoft

d3d11.dll = Direct3D 11 Runtime = Microsoft

winmm.dll = Windows Multimedia

dwmapi.dll = Microsoft

mswsock.dll = Microsoft

and others

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration