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Keep getting an untrusted connection error on pages such as Facebook, Google, and Youtube.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by MechaylaB

MechaylaB
MechaylaB
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Hey there. This has been happening for about 3 days and it's kind of frustrating. It's not just Firefox that's not loading up Facebook and such pages, IE and Chrome wouldn't load them up either. I've heard that it's possible that it could be malware but I'm not even sure how to check if it is. Here is a screenshot of the error that I get: https://gyazo.com/953123b72d5dda635edc85db6153db0e .

Hey there. This has been happening for about 3 days and it's kind of frustrating. It's not just Firefox that's not loading up Facebook and such pages, IE and Chrome wouldn't load them up either. I've heard that it's possible that it could be malware but I'm not even sure how to check if it is. Here is a screenshot of the error that I get: https://gyazo.com/953123b72d5dda635edc85db6153db0e .

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

MechaylaB
MechaylaB Question owner
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Okay, I did so and this is what is what it says: https://gyazo.com/a031636dbe171cbe39b5aa16b166357a

MechaylaB
MechaylaB Question owner
more options

cor-el said

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. If you can't inspect the certificate via "I Understand the Risks" then try this: Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:
  • chrome://pippki/content/exceptionDialog.xul
In the location field of this window type or paste the URL of the website.
  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer
You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

Okay, I did so and this is what is what it says: https://gyazo.com/a031636dbe171cbe39b5aa16b166357a