unknown cairo format 3
trying to use firefox via RDP / VNC on ubuntu 12.04, it crashes immediately, even in "safe mode" startup. From CLI it shows [GFX1]: Unknown cairo format 3 Is there some setting that can be changed in a config file to get around this? As it crashes on startup, will it be able to find an update? The system details below are wrong, as i'm having to use my old windows system to submit this, which is also the box i'm doing the RDP/VNC on. Chrome works just fine, btw. On ubuntu, via remote X.
Chosen solution
Thanks, but it looks like the big dogs have already run through - ubuntu had 2 firefox updates today, after which, firefox works again! (there were no other updates that ran, just 2 for firefox, which is now 44.0.1) Thanks again for looking, and thanks to whomever fixed the problem.
Read this answer in context 👍 0All Replies (5)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
OK, i crashed it more today for recent results, here are the file names (no, safe mode will not work): bp-ef8a32ab-4c78-4a96-8e82-4b8f62160207.txt
bp-106dab8c-cece-4cff-b5e4-999712160207.txt
bp-1900df0a-9f8e-4e8b-a72e-407e62160207.txt
bp-7c7730c2-6c8a-4e83-8f3e-c89042160207.txt
bp-02baee69-66af-4a8e-b276-17c142160207.txt
bp-bcf787a4-1539-4223-bb38-d194b2160207.txt
bp-40d7efed-dbe1-4097-81b1-d34d42160207.txt
bp-346ec022-6d83-4094-bc91-953602160207.txt
bp-531e2e0e-fbae-4e6e-abb3-ee47c2160207.txt
bp-fd30eb5c-fd7d-4785-a1be-dbb532160207.txt
bp-84f0ac7b-b181-4b13-aa4c-a08582160207.txt
bp-4ac05fd0-5b30-4b07-b429-6ab472160207.txt
bp-143583ee-2e48-4ddf-875c-72d1f2160207.txt
bp-78592387-18f0-4d1c-bf2f-f852b2160207.txt
bp-cb060b7a-47b2-416b-84f8-9795b2160207.txt
bp-90016f54-1786-40d5-a61b-991cc2160207.txt
bp-6c6b7f04-967f-4475-adec-6d9412160207.txt
bp-65b191e4-4f8b-4098-8cd2-4d1fa2160207.txt
I've called the big guys to help you. Good luck.
Chosen Solution
Thanks, but it looks like the big dogs have already run through - ubuntu had 2 firefox updates today, after which, firefox works again! (there were no other updates that ran, just 2 for firefox, which is now 44.0.1) Thanks again for looking, and thanks to whomever fixed the problem.
Modified by bkeltm
Good to hear. Safe surfing.