Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After installing 38.7 on XP I find Thunderbird will not start from shortcuts on the desktop or quick launch bar - I just get a Windows Stop sound.

BruceBeacham
BruceBeacham
more options

Upgraded from 38.5. I have tried re-installing 38.5 and that works fine, but automatic or deliberate upgrades to 38.7 consistently result in the problem described. So I have to revert to 38.5 again and again. I have now switched off automatic upgrades.

Upgraded from 38.5. I have tried re-installing 38.5 and that works fine, but automatic or deliberate upgrades to 38.7 consistently result in the problem described. So I have to revert to 38.5 again and again. I have now switched off automatic upgrades.

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

yep, this might be the last of Thunderbird for XP... and possibly vista. Certainly without updating to SP3.

See Bug 1240511 https://bugzilla.mozilla.org/show_bug.cgi?id=1240511

In this case you might try safe mode (Hold shift while you start Thunderbird) you might also check your firewall. Some of them Block every new version of Thunderbird.The Norton product is particularly bad for it.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Matt said

yep, this might be the last of Thunderbird for XP... and possibly vista. Certainly without updating to SP3.

FWIW, normally Thunderbird follows Firefox's lead, and I'm not aware of any Firefox plans to stop shipping for XP any time soon.

BruceBeacham
BruceBeacham Question owner
more options

Matt said yep, this might be the last of Thunderbird for XP... and possibly vista. Certainly without updating to SP3.

This XP has been updated to SP3.

See Bug 1240511 https://bugzilla.mozilla.org/show_bug.cgi?id=1240511

In this case you might try safe mode (Hold shift while you start Thunderbird) you might also check your firewall. Some of them Block every new version of Thunderbird.The Norton product is particularly bad for it.

I'll try that. Thanks.