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deleted key3.db. how do i get a new one?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Onno Ekker

DFischer19
DFischer19
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Had a master password, forget it. Your web gave instructions of how to reset. This didn't work. Next instruction says if all else fails delete key3.db from my profile which I did. Got in first time no problem told it to save password, acts like it does & then comes back with RETRY NEW PASSWORD CANCEL. Help please

Had a master password, forget it. Your web gave instructions of how to reset. This didn't work. Next instruction says if all else fails delete key3.db from my profile which I did. Got in first time no problem told it to save password, acts like it does & then comes back with RETRY NEW PASSWORD CANCEL. Help please

Chosen solution

I think you should also remove the file cert8.db. Best is of course to first make a back-up of both files...

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All Replies (3)

Andrew
Andrew
  • Moderator
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Please close down Thunderbird, and reboot your PC to see if that helps!

DFischer19
DFischer19 Question owner
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Andrew said

Please close down Thunderbird, and reboot your PC to see if that helps!

Is it possible that the key3.db is ONLY created when you set master password "on"

Onno Ekker
Onno Ekker
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Chosen Solution

I think you should also remove the file cert8.db. Best is of course to first make a back-up of both files...