We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Blank popup flashes when I click a link

  • 3 replies
  • 1 has this problem
  • 20 views
  • Last reply by cor-el

more options

Every time I click on a link (even when in safe mode) a blank page just pops up and then it goes away immediately.

Every time I click on a link (even when in safe mode) a blank page just pops up and then it goes away immediately.

Chosen solution

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 👍 1

All Replies (3)

more options

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

more options

I discovered that the popup that is blocked by Firefox is to this webpage: http://wonderlandads.com/afu.php?zoneid=437742.

I guess my browser has been infected by a virus or something.

How can I disinfect my browser?

more options

Chosen Solution

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: