Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

volume wheel doesn't work in netflix fullscreen

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

When I enter fullscreen mode in netflix in firefox, neither the volume wheel nor the mute button on my keyboard work. I've tested and they work when using netflix in other browsers.

When I enter fullscreen mode in netflix in firefox, neither the volume wheel nor the mute button on my keyboard work. I've tested and they work when using netflix in other browsers.

All Replies (4)

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

FredMcD said

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1 Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

yes

more options

I should also note that the input is being detected, as the netflix overlay appears whenever I try the volume wheel or mute button.

more options

I think that the overlay is blocking access to the controls. Talk to the sites support.