Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 46.01 not compatible with Netflix website

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

FF_Help_user
FF_Help_user
more options

Since recent updates to Firefox, the browser is becoming less and less usable it seems. Now, Netlix website has issues as well.

When updating star ratings, it doesn't remember your settings, when refreshing or going back to your queue, your rating setting turns back to red, also does this on the recently shipped page, it doesn't remember.

Also, when adding a movie to your queue, a window pops up and says, there was trouble adding the movie to the queue, but when refreshing the page, it was added.

These types of things never happened in FF before.

The website works just fine using MSFT Edge, so, it's something which has changed in one of the FF updates. Even opening up the security setting for the website which blocks the images, doesn't help.

Since recent updates to Firefox, the browser is becoming less and less usable it seems. Now, Netlix website has issues as well. When updating star ratings, it doesn't remember your settings, when refreshing or going back to your queue, your rating setting turns back to red, also does this on the recently shipped page, it doesn't remember. Also, when adding a movie to your queue, a window pops up and says, there was trouble adding the movie to the queue, but when refreshing the page, it was added. These types of things never happened in FF before. The website works just fine using MSFT Edge, so, it's something which has changed in one of the FF updates. Even opening up the security setting for the website which blocks the images, doesn't help.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.