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Dialog boxes on web pages no longer work

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

webhound2016
webhound2016
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Recently I have noticed that more and more web page dialog boxes are no long working. For example, one site I go to wants me to click on a drop down menu box to select the issue. Nothing happens when I click it. Another place, it wants me to enter what I want to know about my account. Nothing happens when I try to enter text.

This DOES NOT happen in Internet Explorer v11.0.31 or CHROME v51.0.2704.84 m. They work just fine.

As much as I like Firefox, I've been using it for years, if this cannot be corrected, my default browser will no longer be Firefox.

Thanks.

Recently I have noticed that more and more web page dialog boxes are no long working. For example, one site I go to wants me to click on a drop down menu box to select the issue. Nothing happens when I click it. Another place, it wants me to enter what I want to know about my account. Nothing happens when I try to enter text. This DOES NOT happen in Internet Explorer v11.0.31 or CHROME v51.0.2704.84 m. They work just fine. As much as I like Firefox, I've been using it for years, if this cannot be corrected, my default browser will no longer be Firefox. Thanks.

All Replies (1)

FredMcD
FredMcD
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Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.