Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 2 have this problem
  • 29 views
  • Last reply by FredMcD

chrischongtx
chrischongtx
more options

Firefox continues to crash and unable to recover.

Here is the latest crash ID Crash ID: bp-60c598b2-e5b7-400c-bc79-2257c2160614

Firefox continues to crash and unable to recover. Here is the latest crash ID Crash ID: bp-60c598b2-e5b7-400c-bc79-2257c2160614

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is possibly a problem with "Websense Endpoint" software. Websense states that it only supports the Firefox ESR version, so you can consider to switch to that version if that is possible. You can try to disable or uninstall this software for now until there is an update that addresses this issue, so check for such an update. You can contact Websense for support.

Firefox 45.2.0 ESR:

  • bug 1181091 - Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using "Websense Endpoint"?

FredMcD
FredMcD
more options

Product Firefox Version 47.0 Build ID 20160604131506 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature @0x0 | CallGetService

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64