Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Entering web address in Location Bar or searching from address bar does not navigate to page/search results.

  • 2 replies
  • 1 has this problem
  • 16 views
  • Last reply by Biggles206

Biggles206
Biggles206
more options

eg - typing "all of the things" into the Location Bar and pressing enter or clicking 'go to the address in the Location Bar' does not proceed to the results, it simply stays static. However, the menu item below the Location Bar displays 'all of the things - Seach with Google'.

Similarly entering a web address such as "www.google.com" does not navigate to the google homepage. Text appears in the menu item below the bar saying 'Visit http://www.google.com/'.

Additionally, keyboard shortcuts for entering addresses such as 'Ctrl + Enter' do not add the corresponding web-suffixes.

eg - typing "all of the things" into the Location Bar and pressing enter or clicking 'go to the address in the Location Bar' does not proceed to the results, it simply stays static. However, the menu item below the Location Bar displays 'all of the things - Seach with Google'. Similarly entering a web address such as "www.google.com" does not navigate to the google homepage. Text appears in the menu item below the bar saying 'Visit http://www.google.com/'. Additionally, keyboard shortcuts for entering addresses such as 'Ctrl + Enter' do not add the corresponding web-suffixes.

Chosen solution

What search engine is selected in "Options/Preferences > Search"?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

What search engine is selected in "Options/Preferences > Search"?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Biggles206
Biggles206 Question owner
more options

Thanks for your help!

1. Google 2. The Safe Mode worked. Issue was the Twitter searchbar extension - I don't know how it got there in the first place, but I've removed it.

All ship-shape now.