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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by Soumendu

Soumendu
Soumendu
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Firefox has been crashing for the past 2 days. Every hour I experience 2-4 crashes...some occur within 5 mins of a prior crash while others happen after 30 mins. Crashes occur in normal, safe and private mode. I have refreshed Firefox but it still crashes.

bp-5a04bda3-e2f3-4617-9b16-83cb12160726

Firefox has been crashing for the past 2 days. Every hour I experience 2-4 crashes...some occur within 5 mins of a prior crash while others happen after 30 mins. Crashes occur in normal, safe and private mode. I have refreshed Firefox but it still crashes. bp-5a04bda3-e2f3-4617-9b16-83cb12160726

Chosen solution

Hi, it looks as if this might be an issue with Trusteer Rapport, so perhaps you could try updating or temporarily disabling it to confirm.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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All Replies (2)

Scribe
Scribe
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Chosen Solution

Hi, it looks as if this might be an issue with Trusteer Rapport, so perhaps you could try updating or temporarily disabling it to confirm.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Soumendu
Soumendu Question owner
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Thanks...disabling Trusteer seems to have done the trick. From 4-6 crashes per hour before disabling Trusteer, ever since I disabled it I've not had any crashes for the past 4 days.