Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla says my website is an insecure connection. How would I fix that?

leanneguest
leanneguest
more options

I;m trying to set up a website and when trying to visit to link I get an error message that says it's an insecure connection? What would case this to happen and is there anyway of finding out how I would fix something like that?

"The owner of leanneguest.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate."

Thank you!

I;m trying to set up a website and when trying to visit to link I get an error message that says it's an insecure connection? What would case this to happen and is there anyway of finding out how I would fix something like that? "The owner of leanneguest.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate." Thank you!

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I tried the www address:

https://www.leanneguest.com/

When I click the Advanced button, I get this:

www.leanneguest.com uses an invalid security certificate. The certificate is only valid for the following names:

Error code: SSL_ERROR_BAD_CERT_DOMAIN

So you might not have set up SSL fully in your Bluehost control panel. Do you know whether your hosting account supports SSL or you need an upgrade?

I'm not sure why you get that HSTS message. I don't see that when I visit and the site does allow me to use HTTP.

If your Firefox has erroneously stored HSTS information about your own site, that might be if you used a control panel or other application on your own domain that sets that flag. This is going to be a problem for you, obviously, but if your visitors never go into that section, then it's only a problem for you.

Firefox stores HSTS instructions in a file that you can delete -- Firefox will just start a new one, so at some point the problem may recur. Here's how to remove the file:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > "power" button
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then rename SiteSecurityServiceState.txt to something like SiteSecurityServiceState-old.txt (just in case you decide you want to restore it).

Start Firefox back up again. You should now be able to open:

http://www.leanneguest.com/