Firefox crashes while browsing aol.com
I have an early 2011 17" MacBook Pro with dual graphics. I experience frequent Firefox crashing when browsing aol.com. The crash sometimes triggers a restart of my MacBook Pro. I have tried turning off hardware acceleration and webgl but still get the crashes. They seem to be random, sometimes when clicking on a video, sometimes clicking on a link, and sometimes just as I start scrolling a page. I have two other MacBooks which I keep synced with Firefox Sync which have no problems. I have the same extensions, plugins, user settings, and Mac OS; the main difference is the graphics changing setup of this MacBook Pro. I have tried to copy latest crash report:
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Super Search Firefox 48.0 Crash Report [@ libsystem_kernel.dylib@0x19dda ] Search Mozilla Support for Help ID: b0e6f13c-e4d5-497c-924f-0bd2f2160810 Signature: libsystem_kernel.dylib@0x19dda
Details Metadata Modules Raw Dump Extensions
Signature libsystem_kernel.dylib@0x19dda More Reports Search UUID b0e6f13c-e4d5-497c-924f-0bd2f2160810 Date Processed 2016-08-10 02:42:32 Uptime 1,551 seconds (25 minutes and 51 seconds) Last Crash 99,360 seconds before submission (1 day, 3 hours and 36 minutes) Install Age 604,910 seconds since version was first installed (1 week, 1 minute and 50 seconds) Install Time 2016-08-03 02:40:21 Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS OS X 10.12 OS Version 10.12.0 16A286a Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 | 8 Adapter Vendor ID
0x8086
Adapter Device ID
0x0126
Crash Reason EXC_SOFTWARE / SIGABRT Crash Address 0x7fff9b854dda User Comments EMCheckCompatibility
True
App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126FP(D000-L11000-W00100000-T0100) GL Context? GL Context+
Processor Notes processor_ip-172-31-29-111_1294; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang
Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit Related Bugs
Crashing Thread (26) Frame Module Signature Source Ø 0 libsystem_kernel.dylib libsystem_kernel.dylib@0x19dda Ø 1 libsystem_c.dylib libsystem_c.dylib@0x5f43f Ø 2 libGPUSupport.dylib libGPUSupport.dylib@0x1cf6 Ø 3 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x2e7d Ø 4 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x1f080 Ø 5 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x1ee21 Ø 6 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x26cc72 Ø 7 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x26ce77 Ø 8 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x26cdf9 Ø 9 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x27f466 Ø 10 GLEngine GLEngine@0x1b1ec Ø 11 libGL.dylib libGL.dylib@0x359d 12 XUL mozilla::gl::TexSubImage2DHelper gfx/gl/GLContext.h:1630 13 XUL mozilla::gl::UploadImageDataToTexture(mozilla::gl::GLContext*, unsigned char*, int, mozilla::gfx::SurfaceFormat, mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&, unsigned int&, unsigned long*, bool, bool, unsigned int, unsigned int) gfx/gl/GLUploadHelpers.cpp:572 14 XUL (anonymous namespace)::RectTextureImage::EndUpdate(bool) widget/cocoa/nsChildView.mm:2974 15 XUL nsChildView::EndRemoteDrawing() widget/cocoa/nsChildView.mm:2658 16 XUL mozilla::layers::BasicCompositor::EndFrame() gfx/layers/basic/BasicCompositor.cpp:611 17 XUL mozilla::layers::LayerManagerComposite::Render(mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&, mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&) gfx/layers/composite/LayerManagerComposite.cpp:947 18 XUL mozilla::layers::LayerManagerComposite::UpdateAndRender() gfx/layers/composite/LayerManagerComposite.cpp:475 19 XUL mozilla::layers::LayerManagerComposite::EndTransaction(mozilla::TimeStamp const&, mozilla::layers::LayerManager::EndTransactionFlags) gfx/layers/composite/LayerManagerComposite.cpp:394 20 XUL mozilla::layers::CompositorBridgeParent::CompositeToTarget(mozilla::gfx::DrawTarget*, mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> const*) gfx/layers/ipc/CompositorBridgeParent.cpp:1280 21 XUL mozilla::layers::CompositorVsyncScheduler::Composite(mozilla::TimeStamp) gfx/layers/ipc/CompositorBridgeParent.cpp:682 22 XUL MessageLoop::DeferOrRunPendingTask(MessageLoop::PendingTask const&) ipc/chromium/src/base/message_loop.cc:349 23 XUL MessageLoop::DoWork() ipc/chromium/src/base/message_loop.cc:444 24 XUL base::MessagePumpDefault::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_default.cc:34 25 XUL MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:230 26 XUL base::Thread::ThreadMain() ipc/chromium/src/base/thread.cc:174 27 XUL ThreadFunc ipc/chromium/src/base/platform_thread_posix.cc:36 Ø 28 libsystem_pthread.dylib libsystem_pthread.dylib@0x3aba Ø 29 libsystem_pthread.dylib libsystem_pthread.dylib@0x3a06 Ø 30 libsystem_pthread.dylib libsystem_pthread.dylib@0x3230 31 XUL XUL@0x49197f
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All Replies (4)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS OS X 10.12 OS Version 10.12.0 16A286a
bp-b0e6f13c-e4d5-497c-924f-0bd2f2160810
Signature: libsystem_kernel.dylib@0x19dda
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
FredMcD, This is the list currently there.
As for further clarification on the site, here is the link I have bookmarked: http://w.main.welcomescreen.aol.com/
Thanks for your help
Report ID Date Submitted bp-cea22873-2f1a-4dd6-9b06-814032160810 8/10/16 7:42 AM bp-b0e6f13c-e4d5-497c-924f-0bd2f2160810 8/9/16 10:42 PM bp-3643a04c-05d9-4162-b25c-a768c2160808 8/8/16 7:06 PM bp-6c201fb2-e8e1-4525-8070-f857f2160807 8/7/16 12:31 PM bp-bdac486f-cd38-4331-9dd3-d3c1b2160805 8/5/16 2:14 PM bp-46496830-5761-4702-8717-207b32160713 7/13/16 10:46 AM bp-021138bc-cff6-4dab-8f04-54e1b2160709 7/9/16 8:35 AM bp-adef7cb0-fde9-4bb3-ab43-6001c2160708 7/8/16 12:23 PM bp-29edbf93-8318-4f7e-aa72-e1c812160702 7/1/16 10:28 PM bp-2079226c-6c4a-48c5-a7ea-a35f62160620 6/20/16 11:30 AM
Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS OS X 10.12 OS Version 10.12.0 16A270f Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 | 8
Signature: libsystem_kernel.dylib@0x19dda
From the crash report, I think the problem is with the graphics processing unit (GPU)
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
I was hoping for a different workaround since I have got the latest software, including drivers, from Apple. I tried turning off hardware acceleration and disabling weggl but the crashes have continued, strangely only seem to have them on aol.com. I have tried both Safari and Chrome and neither of them have crashed but I just don't like using them. I tried turning off graphics switching on my Mac today and Firefox didn't crash although the temperature went quite a bit higher, 170 - 190 degrees, during my browsing. I turned the fans higher to cool it down some. Thanks for your time and effort P.S. I think I began having this problem in Firefox 43. For a while I kept version 42 on but have since went with the latest version. I don't have a clue what kind of changes in Firefox could be involved.