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how to fix error: checking mail server capabilities

  • 3 replies
  • 4 have this problem
  • 2 views
  • Last reply by christ1

Lee S
Lee S
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using windows 10 with thunderbird as the default email client. Opened computer this morning and there were no new messages (usually 20-25 overnight). Clicked on Get Mail and message at the bottom of the page was: Checking mail server capabilities. Rebooted computer, same message. Restarted Thunderbird with no add-ins active. Same error message.  ???

using windows 10 with thunderbird as the default email client. Opened computer this morning and there were no new messages (usually 20-25 overnight). Clicked on Get Mail and message at the bottom of the page was: Checking mail server capabilities. Rebooted computer, same message. Restarted Thunderbird with no add-ins active. Same error message. ???

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Talk to your email provider, they may have a problem.

Lee S
Lee S Question owner
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I can access my email through webmail on my ISP's server without any problem. Can't see why Thunderbird has a problem connecting as well.

christ1
christ1
  • Top 25 Contributor
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Webmail infrastructure is independent from POP/IMAP/SMTP servers. Therefore, if webmail works, this is no indication that there are no other problems.