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When Thunderbird blocks remote content in my email messages, my "preferences" button doesn't work - it used to - how do I fix this?

  • 9 replies
  • 2 have this problem
  • 8 views
  • Last reply by Matt

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I am not able to see the remote content of messages, the preferences button in the warning doesn't show any preferences - it used to let me select "allow this time"

I am not able to see the remote content of messages, the preferences button in the warning doesn't show any preferences - it used to let me select "allow this time"

Chosen solution

To diagnose problems with Thunderbird, try the following:

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

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All Replies (9)

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is the button there?

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Yes, the button is there. By the way, the drop down "Tags" doesn't work either...

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Chosen Solution

To diagnose problems with Thunderbird, try the following:

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

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Matt said

To diagnose problems with Thunderbird, try the following: Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
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Excellent advice, working well now....

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Thank you Matt -- you nailed it!

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What add-on was it?

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haven't determined which one yet. fully working in safe mode for now, slowly adding back add-on at a time. none of the ones I have had look suspect - nothing exotic

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franknaec said

haven't determined which one yet. fully working in safe mode for now, slowly adding back add-on at a time. none of the ones I have had look suspect - nothing exotic

It might just have needed a start in safe mode. Sometime that does it and we do not know why. But if you determine a cause please post. We only learn for the successes.