Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All sites I was logged into are gone.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

mcnemarbl
mcnemarbl
more options

Since updating my laptop, all the accounts I was signed in on are gone. None of my passwords are saved in settings, I even tried to restore my backup. For some of these sites, my login was with an old email that I no longer have access to.

Since updating my laptop, all the accounts I was signed in on are gone. None of my passwords are saved in settings, I even tried to restore my backup. For some of these sites, my login was with an old email that I no longer have access to.

All Replies (1)

FredMcD
FredMcD
more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles