Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

mouse pointer disappears

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Zenos

more options

When typing a message in Thunderbird the mouse pointer will disappear and can only be brought back with a computer restart. Pressing the Control Key I can see where it last was, but it won't reappear or move. It doesn't happen to all emails I send but regularly enough (several times a day) to be a pain.

The mouse pointer works normally in all other programs.

Any thoughts?

Thanks,

When typing a message in Thunderbird the mouse pointer will disappear and can only be brought back with a computer restart. Pressing the Control Key I can see where it last was, but it won't reappear or move. It doesn't happen to all emails I send but regularly enough (several times a day) to be a pain. The mouse pointer works normally in all other programs. Any thoughts? Thanks,

All Replies (6)

more options

flatish battery in the mouse?

more options

Sorry, it's not a mouse pointer, I'm using the touchpad. So it's not a battery issue.

more options

I still have the issue, the pointer disappears while typing an email and that is the only application that causes that to happen. Once the pointer is gone it will not appear in any other program until after a computer restart.

I'm using Windows 10 on a PC, Thunderbird and W10 both automatically update.

Any ideas?

more options

Is this the regular pointer or the "I-beam" text insertion point marker?

more options

It's the pointer that goes, I can move the text insertion point with tabs/arrows, but the pointer is gone until a computer restart brings it back.

more options

Can I suggest you try Thunderbird in its Safe Mode? Just to see if the performance improves?

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird?redirectlocale=en-US&redirectslug=safe-mode

If so, maybe the hardware acceleration is the cause and should be switched off.

https://support.mozilla.org/en-US/questions/1075185