Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird is asking for "master password for the Software Security Device" what is this ?

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Zenos

more options

Suddenly, after 2 plus years Thunderbird is asking for the Software Security Device password and I do not have a clue whAT THIS IS.

Suddenly, after 2 plus years Thunderbird is asking for the Software Security Device password and I do not have a clue whAT THIS IS.

All Replies (4)

more options

It usually means your Master Password.

more options

Is that right smartarse? I don't have a master password dickhead that's why I asked for help !!!

more options

Why didn't you say so?

more options

Many users complain that the master password doesn't do anything. They don't enter it, press "cancel" and they are let in to Thunderbird. If this is so, then I would hope that this password prompt isn't actually stopping you from getting in.

Do you allow Thunderbird to store your passwords? If so, they can be found under Tools|Options|Security|Passwords→Saved Passwords - but you may well hit the master password prompt again, notably if you try to view stored passwords. .

Has the "use a master password" box ticked itself? Does unticking it fix things?

Do you know all your passwords and logins? Would a procedure that resets them all (in order to remove a Master Password) be of use to you?

No-one can help you if you don't describe what is (and is not) happening. Insults don't help anyone.