Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox, and only Firefox, refuses to use Google (old certificate) search. How do I force a permanent exception so I can use Firefox?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

If I can't get Firefox to use the Google search engine I will need to change browsers. How do I make Firefox allow Google to do its searches? Every now and then I've been able to make an exception, but rarely. I will use another browser before I will use another search engine.

If I can't get Firefox to use the Google search engine I will need to change browsers. How do I make Firefox allow Google to do its searches? Every now and then I've been able to make an exception, but rarely. I will use another browser before I will use another search engine.

All Replies (1)

more options

See:

Check out why the site is untrusted.

  • click the "Advanced" button to expand this section to see extra details.

If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source. Click the "Add Exception" button to inspect the certificate in the Certificate Viewer.

If you can't inspect the certificate via "Add Exception" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website with the https:// protocol prefix (https://xxx.xxx).

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then please attach a screenshot that shows the Certificate Viewer with the issuer.