Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I stop the "Almost Done" tab/screen from appearing every time I log on?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

Every time I bring up Mozilla browser on my desktop PC, a screen pops up saying "Almost Done" and asks me to set up a user ID. I do not want to sync my devices, so I do not need to set up a user ID. How do I stop the Almost Done screen from appearing? Thank you.

Every time I bring up Mozilla browser on my desktop PC, a screen pops up saying "Almost Done" and asks me to set up a user ID. I do not want to sync my devices, so I do not need to set up a user ID. How do I stop the Almost Done screen from appearing? Thank you.

Chosen solution

It sounds like you have a new install problem. See if this helps;

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

It sounds like you have a new install problem. See if this helps;

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

Since you use Sync, you may also have to check for issues caused by Sync in case Sync is syncing the home page from another device.

If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.