Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I inadvertantly set up a third party password manager, that I have sinced deleted, but now Firefox will not allow me to use its password manager? Now what?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Scribe

more options

When installing another program, a password manager was also installed. I think it was called TrueKey. Previously, I had Firefox remember log-ins and passwords and it was working fine. But I thought I would give this new program a spin. I ended up not liking it and deleted the program.

Apparently, during install this new progam turned off Firefox remembering passwords. Now, after deleting the program, I can not turn the pasword remembering back on in Firefox. Is there a solution?

When installing another program, a password manager was also installed. I think it was called TrueKey. Previously, I had Firefox remember log-ins and passwords and it was working fine. But I thought I would give this new program a spin. I ended up not liking it and deleted the program. Apparently, during install this new progam turned off Firefox remembering passwords. Now, after deleting the program, I can not turn the pasword remembering back on in Firefox. Is there a solution?

All Replies (3)

more options
I can not turn the pasword remembering back on in Firefox.

What prevents you from doing so?

more options

I go to Options, then Security and check the block to remember logins. There is no option to save, so I close the window/browser. The next time I go to Firefox, I repeat the options, then security and the block is not checked.

more options

Hi, right click the Start button on your PC > Control Panel > Programs, and uninstall it if it's there.

Another thing you can do, is to search in your PC's search box.

You can also check your Firefox Desktop shortcut for corruption: Right click on it > Properties, and in Target, make sure there is no sign of TrueKey. If there is, delete that part of it. Or if it's easier, you can just delete it and recreate a new shortcut. More: Wrong home page opens when I start Firefox - How to fix.

In Firefox, open the Add-ons Manager (Ctrl+Shift+A) > Extensions/Plugins and remove it if there, then restart FF.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!