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Thunderbird will suddenly not accept my Time Warner account password

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  • 1 has this problem
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  • Last reply by Matt

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I have Thunderbird on two Windows 10 computers (one is a surface pro). I have two timeWarner (roadrunner) e-mail accounts. Both computers have been getting my mail with no problems. I did change the password on one of the accounts three weeks ago but there has been no problem until this week. First one computer started asking for the twc (time warner cable) password for one (and only one) account. When I put in the correct password is says it is not correct. Today the Surface pro started doing the exact same thing. I can log on directly to time warner and get my mail for this account with the current password so I know it is correct. I would like to use Thunderbird. I cannot find in the Thunderbird tools where it stores the password to see why it is suddenly asking for this and I don't understand why it won't "take" the correct password. Any help would be appreciated.

I have Thunderbird on two Windows 10 computers (one is a surface pro). I have two timeWarner (roadrunner) e-mail accounts. Both computers have been getting my mail with no problems. I did change the password on one of the accounts three weeks ago but there has been no problem until this week. First one computer started asking for the twc (time warner cable) password for one (and only one) account. When I put in the correct password is says it is not correct. Today the Surface pro started doing the exact same thing. I can log on directly to time warner and get my mail for this account with the current password so I know it is correct. I would like to use Thunderbird. I cannot find in the Thunderbird tools where it stores the password to see why it is suddenly asking for this and I don't understand why it won't "take" the correct password. Any help would be appreciated.

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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
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Application Basics

   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20161222195647
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
   account4:
     INCOMING: account4, , (imap) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-67fe6edb-cac3-4757-93af-913332161127 (11/26/2016)
 Extensions
   Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.lastLoadDate: 1484272150
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.6.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 92fecc24-075c-463c-920a-04b79333ad0
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1484061069
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Adapter Description: Intel(R) HD Graphics 520
     Vendor ID: 0x8086
     Device ID: 0x1916
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4463
     Driver Date: 7-6-2016
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.14393.351)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 1
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.12
     4.12
     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC
     NSS Util
     3.21.3
     3.21.3
     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC
     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC
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I would suggest you disable your anti virus from scanning mail and more importantly check the firewall component of your anti virus to ensure Thunderbird is allowed.