Get rid of 'Welcome to Thunderbird' when searching and trying to open an older email message
Ok, this is getting beyond frustrating. When I do a search for say, a name of an older client or any other such search. Let's say I had a shipping address for 'John Doe' in the past week and I do a search for 'John Doe' it will show me all the emails with john doe in the search results.
When I click on one of the emails from the search results, it gives me a page with the 'Welcome to Thunderbird' advert on it. I can't see the actual email message.
This doesn't happen to all emails it seems. But it happens way too often. I can't see the original email, just the 'Welcome to Thunderbird' page when I try to read it.
Is there anyway to get rid of this so I can see the original email message again?
Chosen solution
1. It doesn't make a difference if I have one thunderbird window open or several - same result
2. I deleted the global-messages-db.sqlite file and restarted Thunderbird. Didn't work on the first restart, but I restarted Thunderbird a couple of times and on the third try, it seems to be finding whatever I put in the search field.
Thank you so much for your help!
-Rich
Read this answer in context 👍 0All Replies (2)
1. Make certain you have only one Thunderbird window open
2. If you are using the search field, the one accessed with ctrl+K, then perhaps the global index file is hosed. Go to help | troubleshooting | Profile Folder | open folder - in that folder find global-messages-db.sqlite Shut down Thunderbird. Delete that file (it doesn't hold you mail, it's only an index). Restart Thunderbird.
If you still have a problem, visit tools | error console for relevant error messages
Please post your findings
Chosen Solution
1. It doesn't make a difference if I have one thunderbird window open or several - same result
2. I deleted the global-messages-db.sqlite file and restarted Thunderbird. Didn't work on the first restart, but I restarted Thunderbird a couple of times and on the third try, it seems to be finding whatever I put in the search field.
Thank you so much for your help!
-Rich