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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by kkanyi

kkanyi
kkanyi
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Firefox updated recently and has crashed since then... haven't been able to open it, even in safe mode. Crash ID: bp-7c1301fe-d530-4700-9da0-651f02170202

Firefox updated recently and has crashed since then... haven't been able to open it, even in safe mode. Crash ID: bp-7c1301fe-d530-4700-9da0-651f02170202

Chosen solution

hi kkanyi, your crash report shows that you have both kaspersky and symantec antivirus products installed on your device. there is probably a conflict between those two...

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philipp
philipp
  • Moderator
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Chosen Solution

hi kkanyi, your crash report shows that you have both kaspersky and symantec antivirus products installed on your device. there is probably a conflict between those two...

kkanyi
kkanyi Question owner
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Thanks phillipp!!! There was indeed a conflict with one of the antivirus software; took it out and Firefox started without an issue.