Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Malwarebytes keeps identifying a file as a PUP. The file gets quaranteened but keeps coming back. Is this file dangerous?

  • 4 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

more options

This is the file. C:\Users\Steve\AppData\Roaming\Mozilla\Firefox\Profiles\velmz6o5.default-1428601405204\searchplugins\Connect Search.xml

This is the file. C:\Users\Steve\AppData\Roaming\Mozilla\Firefox\Profiles\velmz6o5.default-1428601405204\searchplugins\Connect Search.xml

All Replies (4)

more options

You should contact Malwarebytes.

First, check for updates for Malwarebytes.

more options

Note that current Firefox releases no longer use the searchplugins folder to store custom search engines, but store all search engine data in the search.json.mozlz4 file. You can delete this file because it could be leftover from an older Firefox version. You can check the file date.

You can use this button to go to the current Firefox profile folder:

more options

The file I identified has a current date and keeps coming back even after Malwarebytes says it has quaranteened it.

Sounds like you are saying that the file is harmless and its ok to instruct Malwarebytes to ignore it. Is that correct?

more options

The file is probably harmless, but never the less shouldn't be there.

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: