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Hotmail does not work. How do I fix it?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

MythicKhan
MythicKhan
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For a couple of months now I'd say, hotmail does not respond when I open it in Firefox. I can click on folders and items in the Inbox, but it does not allow me to actually enter those items or folders, nor does it allow me to do anything other than sit and look at it!

I can access Hotmail fine on a different browser, so the problem is certainly related to Firefox. I have tried googling the problem and have encountered the same problem described in relation to a previous update, but no fix was offered beyond waiting for another update to the browser. I have tried to clear cookies and cache, but that did nothing other than oblige me to enter all my passwords again and did not fix the problem.

For a couple of months now I'd say, hotmail does not respond when I open it in Firefox. I can click on folders and items in the Inbox, but it does not allow me to actually enter those items or folders, nor does it allow me to do anything other than sit and look at it! I can access Hotmail fine on a different browser, so the problem is certainly related to Firefox. I have tried googling the problem and have encountered the same problem described in relation to a previous update, but no fix was offered beyond waiting for another update to the browser. I have tried to clear cookies and cache, but that did nothing other than oblige me to enter all my passwords again and did not fix the problem.

All Replies (1)

FredMcD
FredMcD
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What do you mean by; it does not allow me to actually enter ? What happens? Error messages?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.