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how do I recover my old emails, folders, and filters

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by notalent

notalent
notalent
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I started TB this morning. All my old emails, my folder structure, the folders, and the message filters are gone. How do I recover them? I think the old emails exist. The inbox shows about 8400 emails, I'd like to recover the old folders, etc. Recreating them from scratch would take a long time.

Has anyone found a solution to the inability to send email since Verizon sold out to AOL?

I started TB this morning. All my old emails, my folder structure, the folders, and the message filters are gone. How do I recover them? I think the old emails exist. The inbox shows about 8400 emails, I'd like to recover the old folders, etc. Recreating them from scratch would take a long time. Has anyone found a solution to the inability to send email since Verizon sold out to AOL?

All Replies (2)

Zenos
Zenos
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Did it ask you to set up accounts as if starting from scratch?

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

notalent
notalent Question owner
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No, that didn't happen. It did happen several months ago when I was trying to figure out why I could no longer send email from TB after Verizon sold out their email service to AOL. I checked the account settings and there were 2 profile or accounts with the same name. After I started TB yesterday and discovered all my folders and filters had disappeared, I checked the account settings and there was only 1 profile or account.

Thank you for your help.