Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

Crash when exiting Reinstalled and still crashes Cut out all protection and still crashes Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	54.0.0.6368
 Application Timestamp:	59399e7c
 Fault Module Name:	KERNEL32.DLL
 Fault Module Version:	6.3.9600.17415
 Fault Module Timestamp:	545049be
 Exception Code:	80000003
 Exception Offset:	00018b81
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	5f25
 Additional Information 4:	5f2531ae070278f893fa99352dadd49e
Crash when exiting Reinstalled and still crashes Cut out all protection and still crashes Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 54.0.0.6368 Application Timestamp: 59399e7c Fault Module Name: KERNEL32.DLL Fault Module Version: 6.3.9600.17415 Fault Module Timestamp: 545049be Exception Code: 80000003 Exception Offset: 00018b81 OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: 5f25 Additional Information 4: 5f2531ae070278f893fa99352dadd49e

Chosen solution

Some protection programs don't like the update/install stubs. Go here for the full installer.

http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All Languages And Systems

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Some protection programs don't like the update/install stubs. Go here for the full installer.

http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All Languages And Systems