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FF 54.01 x64 issues playing streaming video

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by Shadow110

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I have issues playing steaming videos from various sites. The video will sit there and churn but does not play. No issues with YouTube videos. Sometimes I can refresh the page or start/stop the video and it will eventually play. This does not always work.

Same events occur with FF in safe mode or will all extensions disabled.

These events do not occur using IE.

I have issues playing steaming videos from various sites. The video will sit there and churn but does not play. No issues with YouTube videos. Sometimes I can refresh the page or start/stop the video and it will eventually play. This does not always work. Same events occur with FF in safe mode or will all extensions disabled. These events do not occur using IE.
Attached screenshots

All Replies (1)

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Let's see : https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues & https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows + https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox

Try out the above suggestions and see if any thing changes. No plug-in/Extension info came with question

Please let us know if this solved your issue or if need further assistance.