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My email just stopped working and keeps asking me for a new password. I did not change this and there is no new email password. How do I fix this?

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  • Last reply by Tonnes

bdaustin
bdaustin
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My email stopped working and is asking for a correct password. I have not changed the password recently and just to confirm, I went onto the hotmail website and logged into my email through there and it accepted my password.

I then deleted this account to try to re-add it but now I can't even add it as Mozzila recognizes some other password that I don't know.

why did Mozilla stop recognizing my password?

Thanks.

My email stopped working and is asking for a correct password. I have not changed the password recently and just to confirm, I went onto the hotmail website and logged into my email through there and it accepted my password. I then deleted this account to try to re-add it but now I can't even add it as Mozzila recognizes some other password that I don't know. why did Mozilla stop recognizing my password? Thanks.

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Tonnes
Tonnes
  • Locale Leader
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In general, when Thunderbird suddenly starts asking for a password, there is nothing wrong with a stored password or anything else in Thunderbird, but the email provider either requires some changed authentication setting such as an additional "app password", or the email server has (temporary) issues. The latter is very common for Hotmail, and using webmail does not guarantee the issue is caused by the email client - that’s a web interface, communicating differently than POP/IMAP email servers.

The Hotmail/Outlook servers status can be checked here.

Most likely, you would need to change the incoming and outgoing mail server settings in Thunderbird to outlook.office365.com and smtp.office365.com respectively, and leave everything else unchanged.

bdaustin said

I then deleted this account to try to re-add it but now I can't even add it as Mozzila recognizes some other password that I don't know.

This part I don’t get. When does Mozilla (or in fact Thunderbird) ask for / offer a password and in what step?