We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't Import TB files from desktop to the program after downloading from Carbonite.

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by Onno Ekker

Charles9
Charles9
more options

My Thunderbird files and folders got wiped out during a Win10 update. All my mailboxes are gone.

I downloaded all of the files to my desktop from Carbonite.

I was following the instructions to import these files to the now empty profile folder.

Well...I don't have an empty profile folder. I have two profile folders and neither is empty.

How cn I get my email and mail boxes back to the program??

My Thunderbird files and folders got wiped out during a Win10 update. All my mailboxes are gone. I downloaded all of the files to my desktop from Carbonite. I was following the instructions to import these files to the now empty profile folder. Well...I don't have an empty profile folder. I have two profile folders and neither is empty. How cn I get my email and mail boxes back to the program??

All Replies (1)

Onno Ekker
Onno Ekker
more options

If you haven't setup a new Thunderbird profile (or the setup is incomplete), you can remove the old profile folder and replace it with the contents from your desktop. Also copy the file profiles.ini from the folder above your Profiles folder, since it contains the reference to your actual profile.