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A message was sent to you that was returned to the sender. Mailbox too full. What the heck is this about!

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by Matt

Sharon106
Sharon106
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A message was sent to you that was returned to the sender(bounced) because it would have caused your mailbox quota to be exceeded.

The following is the reason that the message was over quota: 

      Quota Type: bytes in the mailbox
 Quota Available: 0.2KB
     Total Quota: 55000.0KB

The following is the information on the message that was bounced: 

     Sender: "HP.com" <HP@us.shopping.hp.com>
    Subject:  Sharon, these savings won't last the weekend
       Size: 44134
 Message ID: b23ea4f0-fd4c-11e7-b427-63a09e55f0f0
       Date: Fri Jan 19 13:12:30 2018

   Reply-To:  "HP Message Receipt - Consumer" <reply-fe8f1574766402747c-684_HTML-125857464-1339402-676@americas.links.hp.com>

The message was bounced from the following folder: 

   INBOX

To fix this problem, delete some messages from your mailbox, and contact the sender to resend the message.

If the size of the message is too big, contact the sender to reduce the size of the message and resend the message.

A message was sent to you that was returned to the sender(bounced) because it would have caused your mailbox quota to be exceeded. The following is the reason that the message was over quota: Quota Type: bytes in the mailbox Quota Available: 0.2KB Total Quota: 55000.0KB The following is the information on the message that was bounced: Sender: "HP.com" <HP@us.shopping.hp.com> Subject: Sharon, these savings won't last the weekend Size: 44134 Message ID: b23ea4f0-fd4c-11e7-b427-63a09e55f0f0 Date: Fri Jan 19 13:12:30 2018 Reply-To: "HP Message Receipt - Consumer" <reply-fe8f1574766402747c-684_HTML-125857464-1339402-676@americas.links.hp.com> The message was bounced from the following folder: INBOX To fix this problem, delete some messages from your mailbox, and contact the sender to resend the message. If the size of the message is too big, contact the sender to reduce the size of the message and resend the message.

All Replies (3)

Sharon106
Sharon106 Question owner
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I need an alternate email program if this one can't work right!

user01229325
user01229325
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The message came from your providers server. Ask them. It has to make it through your providers server before it gets to Thunderbird. But feel free to use any email client you like. FYI: I would act the same way in this instance.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Sharon106 said

I need an alternate email program if this one can't work right!

Lets see, you are using IMAP mail and all your mail is syncronised to the mail server. Your mail provider gives you 5.5mb of storage for your mail on their server.

They have not notified you that your mailbox on their server is full and you need to delete mail to make space available on their server.

You can change mail programs all you like. Given the problem is not with your mail program it will change nothing.

You could start a process of moving mail from your mail account to Thunderbird local folders, as this is local not server storage, the space on the server will be freed, the downside is the mail will only be available on Thunderbird.