Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox doesn't work on a school network, but Chrome does work on a school network.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

On my school network, firefox doesn't load anything. But chrome will load fine.

On chrome, there's a pop-up for you to sign in with your username and password. Nothing will load until you do this.

On firefox, it won't load and the pop-up doesn't seem work. Both chrome and firefox work fine on normal networks.

Thanks for your help :)

On my school network, firefox doesn't load anything. But chrome will load fine. On chrome, there's a pop-up for you to sign in with your username and password. Nothing will load until you do this. On firefox, it won't load and the pop-up doesn't seem work. Both chrome and firefox work fine on normal networks. Thanks for your help :)

All Replies (1)

more options

Contact the schools IT;

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}