Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I changed the primary email on my work account and now I can't use my old work primary email as my personal primary email.

  • 5 replies
  • 1 has this problem
  • 21 views
  • Last reply by FredMcD

more options

I changed the primary email on my work account and deleted the original primary email, however I cant use the old email to create a new personal account. Can anyone help me?

I changed the primary email on my work account and deleted the original primary email, however I cant use the old email to create a new personal account. Can anyone help me?

All Replies (5)

more options

Go to your user profile for that website and change the e-mail.

However, if you are talking about sync;

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address
more options

Hi, sorry for not being clear yes I'm talking about sync.

If this is the case, why can't I re-use the deleted email?

more options

I don't know for sure, but don't worry. If you change the e-mail, only the data on the sync is removed. The data on your computers will not be changed.

more options

Hi Fred,

I'm not so concerned about the data on my PC. Basically, I have 2 profiles set up in account:profiles and would like one synced with email A and one with email B.

Email B was initially the primary email for my work profile, but I changed that to Email A and removed email B. I want email B to be used as my personal profile, but it is seems as though Firefox sync still has it linked to my work account as a secondary email, despite having removed it.

more options

Not sure how to handle that. It might be better to start over. Remember that the data in your computers is safe.